Privacy Policy

PRIVACY POLICYABOUT FLEUR DE LUXEThis privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.  We value your privacy. We will never give, lease, sell or otherwise disclose your personal information.  Any information you give to Fleur de Luxe at our online store, via telephone or other online means will be held with the utmost care.  A more detailed explanation about how we safeguard your personal information is described below.  If you have any questions at all about our privacy policy, please contact us.
When you use our website, or our other digital services, we collect, use and process your personal data.  The protection and confidentiality of this personal data is very important to us.
In this Privacy Policy, we explain how we are processing your personal data, the purpose and the legal basis for these processing activities.
We also explain when and why your personal data are shared with a third party and we inform you of your rights related to our processing of your personal data in this Privacy Policy.FLEUR DE LUXE PROCESSING OF PERSONAL DATA:Purchase of product or services:
When you purchase a product or service, Fleur de Luxe processes the personal data that you provide.  We use the following personal data:
- Name of customer and recipient;
- Delivery address;
- Phone number of customer and recipient;
- Billing address;
- E-mail address;
- Payment information;
- IP address;
- Transactional information, such as recipient first name, delivery date, occasion, type of product and price.
The purpose of these processing activities is to provide you with the product or service you have purchased from us.
Fleur de Luxe's legal basis for processing your personal data is your acceptance of the Terms and Conditions under which you purchase a product or service and our legitimate interests to operate our business.Registering your account:
We recommend you register an account at Fleur de Luxe as this will improve and simplify your purchasing experience.  For these purposes, we will collect your personal data.
When you sign up for an account, we process the following data:
- Name and address;
- Phone number;
- E-mail address;
- Previous order details.
Fleur de Luxe's legal basis for processing your personal data is your acceptance of the Terms and Conditions under which you sign up for the account.Marketing:
When making a purchase at Fleur de Luxe, you will automatically be added to our mailing lists and will receive offers and promotions. If you do not want to receive offers and promotions, you can always opt-out in all our email communications using the unsubscribe link.
Fleur de Luxe’s legal basis for processing your personal data is our legitimate interests to operate our business.
Fleur de Luxe strives to make our service and communications more user friendly. We want your experience with us to be relevant to your personal preferences and needs. To achieve this, we analyse data on your usage of our services and integrate it with other relevant information you have provided to us. This enables us to determine the information you are most likely interested in receiving and is relevant to you.
You have the option to opt-out of individualised marketing in all our email communications by using the unsubscribe link.
Fleur de Luxe’s legal basis for processing your personal data is our legitimate interests to operate our business.
If you have left a product in your basket, we may use your email to send you a reminder about the item left in your basket.
Fleur de Luxe’s legal basis for this is our legitimate interests to operate our business.
If you have accepted Fleur de Luxe’s marketing cookies, your email may be shared with a third party. The purpose of sharing your email with a third party is to evaluate the success of Fleur de Luxe’s marketing campaigns. You have the option to opt-out of the sharing of your email by rejecting our marketing cookies.
Fleur de Luxe’s legal basis for this is our legitimate interests to operate our business.Customer services support:
Fleur de Luxe has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can. On our website, you will be able to start a chat or you can contact us by phone, via email, or through social media. Of course, you can choose which information you send us.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions under which you use our services and our legitimate interests to operate our business.Retention period:
Your personal data will be retained for as long as necessary to fulfil the purpose of the processing.
Generally, we retain personal data for a period of 7-10 years, as required by applicable national accounting legislation. These requirements vary from country to country based on the respective national legislation.
If you have registered an account, you can delete this at any time via the website. If you delete your account, your personal data will be deleted accordingly, except transactions, including any corresponding data. Such data will be retained for 7-10 years, counting from the date the transactions were processed by our system due to accounting legislation.Disclosure of your personal information:
We do not sell your personal data for marketing purposes to other companies. We may only share your personal data as follows:
· We may share your personal data with third parties when your purchase involves service provided by a third party. These companies help us to properly process your order;
· With our third-party service providers, who perform operations or work on our behalf and on our instructions as data processors;
· With a third party when you have accepted our marketing cookies for the purpose to evaluate the success of marketing campaign.
· To public authorities when required by law, regulation, legal process or enforceable governmental request. For example, if we suspect that there is fraud or abuse of our online shop, we can pass on personal data to the competent authorities.
We may also share aggregated data with our business partners and group of companies for various purposes, such as for improving our service, for system administration, statistics, research and analysis.Cookies:
When you visit Fleur de Luxe website, we collect certain information by automated means using cookies. Cookies are small text files stored on your device when you visit a website. When you first visit, a cookie file is sent to your device that identifies your browser.
By using cookies, you help Fleur de Luxe improve the functionality of our website. They are important to reduce download time and improve your user experience. The cookie will collect information about how you use our websites and thus provide us useful information about how we can provide you with a better experience and improve our services.Third party websites:
This Privacy Policy only addresses the collection, use and disclosure of personal data by Fleur de Luxe. Our website occasionally contains links to other websites. We have no influence on those other sites. We do not guarantee that these companies will handle your personal data just as safely as we do. We recommend that you review the Privacy Statement of those sites before using them.Your rights:
You have the right to access the personal data we hold on you. This allows you to request confirmation of whether we are processing your data and to obtain a copy of it.
You have the right to rectification, which means you can request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to erasure. This allows you to request the deletion of your personal data where there is no legal obligation for us to retain it.
You have the right to restrict processing in certain circumstances. For example, if you contest the accuracy of your data or object to its processing, we will restrict its use while we resolve the issue.
You have the right to data portability, which means you can request to receive your personal data in a structured, commonly used, and machine-readable format. Where technically feasible, you can also request that we transfer your data directly to another controller.
You have the right to object to the processing of your personal data when it is based on legitimate interests or used for direct marketing purposes.
If the processing of your data is based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal.
Additionally, you have the right to lodge a complaint with a supervisory authority if you believe your rights under GDPR have been violated.
If you have an account, you can log in to correct or delete any information you have provided to us.
Should you wish to exercise any of these rights or request the transfer of your personal data, please contact us.Complaints and data protection officer:
Fleur de Luxe does not require an appointed Data Protection Officer so for any general enquiries about use of your personal data, you may contact us at any time.  If you believe that we are processing your personal data in violation of this Privacy Policy or in breach of applicable EU or national legislation, please use the 'contact us' link on the website.Changing the Privacy Statement:
Occasionally, we may update or amend this Privacy Policy to reflect new or different privacy practices. We advise you to regularly review this Privacy Policy so that you are aware of any changes.Thank you for visiting Fleur de Luxe.